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Have questions about your order, shipping, returns, or products? Search below or explore our help topics.
Frequently Asked Questions
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You can track your order status anytime by logging into your account and visiting the "My Orders" page under your profile. Live updates on processing, shipment, and courier tracking numbers are provided there. Additionally, we send SMS and email notifications at every milestone.
Standard deliveries across India usually arrive within 3 to 5 business days depending on your delivery location. Express and local deliveries in Kolkata and nearby regions are typically fulfilled within 24 to 48 hours.
Orders in "Pending" or "Processing" status can be cancelled directly from your account under "My Orders". Once an order has been shipped, it cannot be cancelled directly, but you can request a return after delivery.
If your order is still in the "Pending" stage, please contact our support team immediately to update the shipping address. Unfortunately, once the order has been dispatched, we cannot reroute the package.
Currently, DigiCart only ships within India. We do not support international shipments at this time, but we hope to expand globally in the future.
Go to "My Orders", select the delivered order, and click "Return Order". Select the item(s), choose a return reason, specify item condition, and provide payout details (UPI ID or Bank Account). Once approved, a pickup will be scheduled at your doorstep.
Return or replacement requests must be submitted within 7 days of order delivery. Items must be unused, unwashed, with tags intact, and in original brand packaging.
Refunds are initiated after the returned package is collected and verified. Both UPI refunds and Direct Bank Transfers typically take 2 to 4 business days to reflect in your account depending on your bank.
We accept Credit/Debit Cards (Visa, MasterCard, RuPay), Net Banking across major banks, UPI Apps (Google Pay, PhonePe, Paytm, BHIM), and Cash on Delivery (COD) for eligible pincodes.
Yes, Cash on Delivery is available for most pincodes. You can pay via cash or scan a UPI QR code presented by the courier partner upon delivery.
If money was deducted from your account but the order failed, do not worry. The amount will automatically be refunded to your original payment method by your bank within 3 to 5 business days.
No hidden charges! All prices displayed on our product pages are completely inclusive of GST and all applicable taxes. The only extra charge you might see is a shipping fee for orders under ₹999.
You can add items to your Wishlist by clicking the heart icon on any product page. You can view your saved items anytime from your account dashboard under the "Wishlist" tab.
Yes! Once an order is marked as delivered, you can log into your account and write a review or rate the products you have purchased to help other shoppers.
Stock availability is displayed in real-time on every product page. If an item is out of stock, the "Add to Cart" button will be disabled, and you can usually opt-in to receive a notification when it returns.
You can update your personal details, phone number, and saved shipping addresses anytime by going to "Settings" > "Profile" inside your account portal.
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