Terms of Service

Welcome to DigiCart, India's trusted e-commerce platform. These Terms of Service govern your access to and use of our website, mobile applications, and related services (collectively, the "Platform").

By accessing or using DigiCart in any way — including browsing, registering an account, placing an order, or simply visiting the site — you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please stop using the Platform immediately.

To use DigiCart, you must meet the following eligibility requirements:

• You must be at least 18 years of age, or the legal age of majority in your jurisdiction.
• You must be a resident of India or using the platform from a legally permissible location.
• You must have the legal capacity to enter into binding contracts.
• You must not be previously barred from DigiCart services due to violations of these Terms.

If you are using the platform on behalf of a business entity, you represent that you are authorized to bind that entity to these Terms.

When you create an account with DigiCart, you are responsible for maintaining the security of your credentials and for all activities that occur under your account.

All product listings on DigiCart are subject to availability. By placing an order, you make an offer to purchase the selected items at the listed price, including applicable taxes and shipping charges.

• Prices are displayed in Indian Rupees (INR) and include applicable GST unless stated otherwise.
• DigiCart reserves the right to cancel orders that appear fraudulent, bulk-ordered for resale, or placed under inaccurate promotional pricing.
• Payment is processed at checkout through secure payment gateways. We do not store your full card details.
• Order confirmation via email does not guarantee availability; we reserve the right to notify you of cancellations with a full refund.
• Promotional codes and coupon discounts are subject to specific terms and cannot be combined unless explicitly stated.

We want you to be fully satisfied with every purchase. DigiCart offers a 7-day return window from the date of delivery for eligible items.

• Items must be unused, unwashed, and in their original packaging with all tags intact.
• Returns must be initiated within 7 days of the confirmed delivery date.
• Approved refunds are processed within 5–7 business days to the original payment method.
• Certain categories — such as perishables, digital goods, and hygiene products — may be non-returnable.
• Items damaged due to customer misuse are not eligible for return or refund.

For the full policy, please visit our Return Policy page.

You agree not to engage in any of the following activities when using DigiCart:

• Posting false, misleading, or fraudulent product reviews or ratings.
• Attempting to hack, reverse-engineer, or interfere with the Platform's infrastructure.
• Using automated bots, scrapers, or scripts to collect data or manipulate the Platform.
• Placing fraudulent orders or abusing our return/refund system.
• Impersonating DigiCart staff, other users, or any third party.
• Distributing malware, viruses, or any code intended to disrupt, damage, or limit our services.
• Engaging in any activity that violates applicable Indian law or regulations.

All content on DigiCart — including but not limited to logos, brand name, product photography, UI design, text, and code — is the exclusive property of DigiCart or its licensors and is protected by Indian and international intellectual property laws.

You may not reproduce, copy, distribute, modify, or create derivative works of any content from our Platform without express written permission. Personal, non-commercial use of content (such as sharing a product link) is permitted.

To the maximum extent permitted by applicable law, DigiCart shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, goodwill, data, or other intangible losses.

DigiCart's total aggregate liability for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the amount you paid for the specific transaction giving rise to the claim.

The Platform is provided on an "as-is" basis. We do not guarantee uninterrupted access or that the Platform will be entirely error-free at all times.

Your use of DigiCart is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, store, and protect your personal information.

By using the Platform, you consent to our data practices as described in the Privacy Policy.

DigiCart reserves the right to suspend or permanently terminate your account and access to the Platform at any time, with or without notice, for conduct that we believe:

• Violates these Terms or any applicable law.
• Is harmful to other users, third parties, or DigiCart's interests.
• Involves fraudulent or deceptive activity.

Upon termination, your right to use the Platform ceases immediately. You may request account deletion at any time by contacting our support team.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in West Bengal, India.

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or Platform features. When we make significant changes, we will notify you via email or a prominent notice on our website.

Your continued use of DigiCart after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

If you have any questions, concerns, or feedback about these Terms of Service, please don't hesitate to reach out to us: