Return & Refund Policy

• Return or replacement requests must be submitted within 7 days of order delivery.
• Items must be unused, unwashed, with all original tags intact.
• Items must be returned in their original brand packaging.
• Certain categories like personal hygiene, innerwear, and customized items are non-returnable unless defective.

To maintain strict hygiene standards and comply with regulations, the following items cannot be returned:

• Personal care and hygiene products
• Perishable goods or grocery items
• Gift cards and downloadable software products
• Customized or personalized merchandise

Initiating a return is simple:

1. Log into your account and navigate to the "My Orders" or "My Returns" section.
2. Select the delivered order and click "Return Order".
3. Select the specific item(s), choose a valid return reason, specify the item condition, and provide payout details (UPI ID or Bank Account).
4. Once approved by our team, a doorstep pickup will be scheduled.

Once your return request is approved, our logistics partner will visit your address to pick up the package within 2 to 3 business days. You will receive an SMS/Email alert prior to the driver's arrival. Please ensure the item is securely packed in its original box.

For defective or damaged items, we cover the full cost of return shipping. However, for returns made due to "change of mind" or incorrect size selection, a nominal reverse shipping fee of ₹49 to ₹99 may be deducted from your final refund amount, depending on the item's weight and your location.

Refunds are initiated after the returned package is collected by our courier partner and physically verified at our warehouse. The processing times are as follows:

• UPI Refunds: Typically reflect in your account within 2 to 4 business days of initiation.
• Direct Bank Transfers: Take about 2 to 4 business days depending on your bank's processing time.

If you prefer a replacement item (e.g., a different size or color) instead of a refund, simply specify "Replacement" when initiating your return. If the desired item is in stock, we will ship it out to you as soon as the original item is picked up. If it is out of stock, a refund will automatically be processed.

If you receive an item that is damaged, defective, or incorrect, please raise a return request immediately and attach clear photos of the issue. Preserve the outer packaging box as it may be required for verification purposes.